Cancellation and Refund Policy
Last Updated: November 27, 2025
At Sk Fashions, we want you to be completely satisfied with your purchase. This policy outlines our cancellation and refund procedures.
1. Order Cancellation
Before Shipment:
- Orders can be cancelled within 24 hours of placing the order
- Contact us immediately at support@skfashions.com
- Full refund will be processed if order hasn't been shipped
After Shipment:
- Orders cannot be cancelled once shipped
- You may refuse delivery or initiate a return after receiving
2. Return Policy
Eligibility:
- Returns accepted within 7 days of delivery
- Product must be unused, unworn, and unwashed
- Original tags and packaging must be intact
- Product must be in original condition
Non-Returnable Items:
- Innerwear and lingerie
- Swimwear
- Customized or personalized items
- Items marked as "Final Sale"
- Products with removed tags
3. How to Initiate a Return
- Log in to your account at store.kanchana.store
- Go to "My Orders" section
- Select the order and click "Return"
- Choose the item(s) and reason for return
- Submit the return request
- Our team will review and approve within 24-48 hours
4. Refund Process
Refund Timeline:
- Refund initiated within 2-3 business days of receiving returned item
- Amount credited within 5-7 business days
- Bank processing may take additional 3-5 days
Refund Methods:
- Online Payments: Refunded to original payment method
- COD Orders: Refunded via bank transfer (provide bank details)
5. Exchange Policy
- Exchanges available for size or color within 7 days
- Subject to stock availability
- Price difference (if any) will be adjusted
6. Damaged or Defective Items
- Report within 48 hours of delivery with photos
- Full refund or replacement will be provided
- No return shipping charges for defective items
7. Refund Exceptions
Refunds may be denied if:
- Product shows signs of use or wear
- Tags or packaging are missing
- Return initiated after 7 days
- Product is damaged by customer
8. Contact Us
For cancellation or refund queries:
Email: support@skfashions.com
Phone: +91 9876543210